What is Roaming?
Roaming allows you to use your mobile phone outside your home network coverage area. When you travel abroad, your phone connects to local partner networks, enabling you to make calls, send messages, and use data services. Our roaming passes provide cost-effective ways to stay connected while traveling internationally.
How can I use the roaming service while am travelling abroad?
Postpaid subscribers must ensure that roaming service is activated through the Zain App by navigating to "Quick Actions" > "Service Management" > "Roaming Service" and enabling the service.
Once you've enabled roaming through the Zain App, don't forget to turn on roaming in your device settings. To enjoy uninterrupted service, we recommend activating one of our roaming passes.
How do I choose a network while roaming?
Your phone will automatically connect to available partner networks when you arrive at your destination. You can manually select a network by going to Settings > Mobile/Cellular > Network Selection, then choosing "Manual" instead of "Automatic". Select from the list of available networks. We recommend using automatic selection for the best coverage and performance.
How do I make a call when I'm abroad?
To make calls while abroad, ensure roaming is enabled on your device. For local calls, dial the number directly. For international calls, dial + followed by the country code and phone number. You can also use your home country's international dialing format.
Am I eligible to subscribe to the roaming passes?
Yes, our roaming passes are available to both postpaid & prepaid subscribers.
How do I activate a roaming pass?
You can activate roaming passes by
(1) Dialing *900# and following the menu options, alternatively
(2) Visiting the roaming passes section within Zain App.
We recommend activating your roaming pass before traveling. Passes are activated immediately and you'll receive a confirmation SMS.
Are roaming passes prices inclusive of VAT?
Yes, all prices displayed are VAT inclusive.
Once my roaming pass data allowance is fully consumed, will I be charged extra for any data roaming usage?
No, if your roaming pass includes unlimited data, your speed will be reduced after the allowance is used. If it doesn't include unlimited data, your data service will be suspended once the allowance is fully consumed, with no additional charges.
Does roaming pass calls allowance include calls to premium & special service number?
No, roaming passes that include voice allowances do not cover calls to premium or special service numbers. These calls are charged separately per use.
Will my voice roaming service be blocked once I've used up the full voice allowance of the roaming pass?
No, upon full consumption of your roaming pass call allowance, standard roaming call rates will apply. Click here to check the applicable roaming rates for your travel destination
How can I check the remaining balance in my roaming pass allowance?
You can check the remaining balance on your roaming pass by dialing *900# and selecting the check balance option. Alternatively, you can check the balance using the Zain App.
If I attach to a non-participating network while having an active roaming pass, will I be charged for data usage?
No, for your peace of mind, using data roaming will be blocked on non-participating networks. You can switch network selection mode to manual from your handset settings to select a participating network.
Roaming in Russia
Due to Russian regulations, roaming SMS and data will be temporarily unavailable for 24 hours after connecting to a Russian network. It will then resume automatically.